Customer Care

Customer Service doesn't stop when we hand you your keys!

Thank you for choosing Terrata Homes. Now that you're a homeowner, we want you to know that we are just as committed to you today as we were when you were a home buyer. Our quest for superior service, quality and value doesn't end with your home purchase; in some ways, your purchase is just the beginning of a relationship between you and Terrata Homes that we hope will serve you well throughout your years of homeownership.

Which is why we’ve created this section for you. In these pages, you’ll find information, tips and resources designed to help you care for and enjoy your home for years to come. We’ve also provided information on our warranty programs, and access to our user-friendly, online warranty-service request system.

Terrata Warranty

At Terrata Homes, our warranty is our promise to deliver the quality, service and responsiveness. We are accountable to you and your satisfaction is our top priority.

Warranty Service

While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed within the warranty period. Our job is to make sure the covered services are delivered promptly and to your complete satisfaction.

Submit Warranty Claim

Equal Housing Opportunity

Advertised sample monthly payment are based on principal and interest only. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. This is not an offer to lend. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice.

Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. Square footages are approximate and may vary in construction. Homes pictured may not be available at the lowest advertised price and may display upgraded landscaping or decorator items and furniture which are not available for purchase even upon additional payment. The website is for general information only. Nothing on our website should be construed as legal, accounting or tax advice. Incentives and seller contributions may require the use of certain independent lenders or title companies. Please consult a Terrata Homes new home consultant and review a home sales contract for additional information and disclosures.